Returns on faulty items are available and free within 30 days of purchase. You can also exchange any product within 30 days of purchase for shop credit or a different product but must cover the return postage cost if the item is not faulty. Refunds are processed via the original payment method.
Please note the following exceptions to the return and refund policy:
- Discounted items are final and cannot be returned or exchanged.
- Returned items must have tags still on and be returned in original product packaging.
- Returned items must have no visible signs of wear or use.
To initiate a return, please complete the following steps:
- Email firstname.lastname@example.org or DM @banbaireland on Instagram with your reason for return/exchange.
- If the item is faulty, a pre-paid postage label will be emailed to you. Print this out and attach it to the item package you are returning.
- Send all items back to us using the label provided.
- Alternatively, if the item is not faulty. Post the items to the below address. When the items are received, your credit note/exchange will be processed.
Léna Seale, Banba
La Catedral Artist’s Studio
The Back Loft
7-11 Saint Augustine Street